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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.
 Frequently Asked Questions
  • What are the festival hours?
     Venue doors open at 12pm.
  • What is the limit of tickets I can purchase?
     Eight (8). Orders that exceed the ticket limit and/or duplicate orders are subject to cancellation without notice. This includes any orders sharing names, addresses, phone numbers and email addresses.
  • Is there seating available on site?
    No. The only option for seating at the festival is purchasing a VIP Cabana or VIP Table Package. For more information or package details visit our Pass Details page.
  • Is the festival all ages?
     Yes. Children 5 and under are free. Must be accompanied by a ticketed adult.
  • Is there re-entry?
     No. Once you exit the festival, you will not be allowed to re-enter.
  • I placed an order, but did not receive my ticket(s).

    E-tickets will start to be sent out approximately 2 weeks before the event date. For any additional questions, please contact Festival Ticketing Support.

    Email: support@festivalticketing.com
    Phone: 855-414-6141
    Hours: Monday-Friday 7:00am-4:00pm PST

  • I placed an order through my Facebook account and I do not have access to that email, what do I do?

    Please contact Festival Ticketing Support.

    Email: support@festivalticketing.com
    Phone: 855-414-6141
    Hours: Monday-Friday 7:00am-4:00pm PST

  • Are Payment Plans available?
    Yes. In order to utilize the EZ Pay Payment Plan, you must specifically check the EZ Pay box during the checkout/order process. If you miss this, you are paying in full and there are no account adjustments. Check our EZ Pay Payment Plan section for more information.
  • Can my ticket be scanned from my mobile device?
    The scanners are equipped to scan mobile passes. BUT, we highly recommend that you print them out because cracked, dirty, dim and glared screens can cause a delay in entry.
  • I am no longer able to attend, can I get a refund?
     Refunds will not be provided for any reason.
  • Where do I park for this event?
    There is no parking on site at the Queen Mary. ALL parking is offsite and serviced with our free shuttles. For more information and to reserve your parking space once available head to our Getting Here page.
  • Is Dale Fuego ADA Accessible?
    Yes. Please visit our ADA page for more information or email contact@tenfiftyent.com for any questions or concerns.
  • Do you have a Lost & Found?
     Lost & Found will be at the information tent near the Main Entrance.
  • Can I bring a camera?
     A phone camera or a small point and shoot without interchangeable lenses is fine to bring in. No video cameras or professional cameras will be allowed into the event. GoPros are fine, but no poles or extenders will be permitted.
  • Is there Public Transportation to the event?
    Please check our Getting Here page for public transportation information.
  • Will you be posting set times in advance?
     Yes. Set times will be posted on the website closer to the festival date.
  • Where is the Rideshare drop off/pick up point?
    Please review our Getting Here page.
  • Will there be free water refill stations?
    Yes. And you are allowed one (1) empty plastic refillable water bottle (no metal).
  • Are there lockers available?
    Yes. Please review our Lockers page.
  • Will there be vegetarian and/or vegan food options available at the festival?
    Yes.